Our Company Core Values, Vision and Mission Policy

Issue Date 15/11/2019
Review Date 15/11/2020

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To be read in conjunction with:
Employee Handbook
All CQC’s Regulations
Company policies & procedures

We have the following Vision, Mission and Values across our group of care homes.

Our Vision.

By putting quality first in everything we do for each and every one of our residents that we provide care and support needs to.  This extends to all our staff and any resident families and friends, advocates, visitors and all outside clinical professionals that entre into our care home.

We hope to be the people’s first choice for excellent day care and resident short term, respite/re-habitation and long term care home services provided to the elderly within the communities which we serve.

Our Mission

Is to focus on further improving and development:

• The quality of care, support and hospitality we provide
• Our staff, through training and mentoring
• Our environment to be warm and homely and safe
• We have a strength based approach to our care and look for what people can do not what they can’t because people may have a disability
• We strive to provide person centred individualised care
• Our evidenced based practice and commitment to continuous improvement through our Management Quality Monitoring Process and review.
• Meaningful partnership with the people we support, commissioners and stakeholders.

Our Values

To fulfil our vision and mission, we are guided by our core values of integrity, trust, kindness, dignity, compassion and respect throughout all of our services, hence:

• We always work in a person centred way
• We put people and their individual needs first

• We actively listen and respond to the people we support
• We support people to achieve their aspirations
• We seek out, appreciate and encourage the potential in everyone
• We strive to be honest, transparent, fair and ethical in everything we do
• We learn when things go wrong and are transparent in everything we do.
• We encourage staff to have a work life balance whilst ensuring that our staff are well trained and equipped for their role and that they receive the full support of the Management in the practice and review of their work.
• We are committed to providing the highest standard of care in an efficiently managed environment, providing value for money services.

Glenfields Care Home

7 Montgomery Square, Driffield, East Yorks, YO25 9EX
T: 01377 254 042
manager@glenfieldsch.co.uk

A care home with a real family feel from the moment you walk through the door and with so much space for residents and their families.

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Your View

• Just a line to say thank you to all the wonderful care and affection you've shown to my mother, what ever she needed was done with compassion and a smile. You have restored my faith in human nature, by understanding the person inside the aged body and treating her as an individual.

   

• I felt compelled to express my sincere feeling and thanks to your Glenfields Staff"

   

• Thank you so much for all helping Nanna to have the best chapter in their life that anyone could wish for, she loved everyday she spent with you all and we have nothing but praise for all the loving care given to her.

   

• I and the whole family, will never forget the great commitment you all made towards Mum's health and happiness and well being. You are exceptional people, loving, kind and totally professional.

   

• I feel humble, respectful and grateful to you all, and will never forget you.

   

• You had become our extended family and we greatly appreciate your support and reassurance on a daily basis.